Shipping policy
Shipping Policy
Last Updated: OCTOBER 2023
Thank you for shopping with POMPOKII. We are committed to providing you with the highest level of service and ensuring your luxury items arrive safely and in a timely manner.
1. Order Processing
1.1 Processing Time: Please allow 5-7 business days for order processing and preparation. Orders are not processed on weekends or holidays.
1.2 Custom Orders: For custom-made or personalized items, processing times may vary. We will provide you with an estimated delivery date for custom orders upon confirmation.
2. Shipping Methods
2.1 Shipping Providers: We use reputable shipping carriers to deliver your orders, including but not limited to
PRINTIFUL
The choice of carrier may depend on your location and shipping preferences.
2.2 Shipping Options: We offer the following shipping options:
- Standard Shipping: Estimated delivery within 5-14 business days.
- Express Shipping: Estimated delivery within 5-7 business days.
- International Shipping: We ship worldwide, with delivery times varying by destination.
3. Shipping Fees
Shipping fees are calculated based on your selected shipping method, order weight, destination, and any applicable taxes. The shipping fee will be displayed during the checkout process for your review before you place your order.
4. Order Tracking
4.1 Tracking Information: Once your order ships, you will receive an email with a tracking number and a link to track your shipment's progress.
4.2 International Orders: For international orders, tracking information may not be available once the package leaves the country of origin due to customs and local postal service regulations.
5. Shipping Delays
While we make every effort to ensure timely delivery, please note that shipping delays may occur due to unforeseen circumstances, such as weather, customs, or carrier-related issues. We will do our best to keep you informed in the event of any significant delays.
6. Lost or Damaged Shipments
6.1 Lost Shipments: If you believe your order is lost in transit, please contact us at pompokiicomissions@gmail.com
as soon as possible. We will initiate an investigation with the carrier and work to resolve the issue.
6.2 Damaged Shipments: If your order arrives damaged, please take photos of the damaged packaging and item(s) and contact us within 5 days of receipt. We will provide instructions for returning the damaged items and arranging for replacements or refunds.
7. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at pompokiicomissions@gmail.com